CONDITION REPORT Please complete, sign and return to our office within 3 DAYS of the lease commencing date; as required by the Residential Tenancy Act.

EMERGENCY REPAIRS Emergency repairs include such situations as:
• Burst water service
• Blocked or broken toilet
• Serious roof leak
• Gas leak
• Fault/damage likely to cause injury
• Electrical shock/fault

Phone 07 5437 8806 or 0409 378 806 to report these types of situations immediately. If after hours, leave a detailed message of the situation and refer to the Emergency contact numbers listed on Page 2 of the Tenancy Agreement as well as Page 8 of the green RTA Information Book and your New Tenancy Guide.
Always remember that in a life threatening situation please call 000

GENERAL REPAIRS AND MAINTENANCE All general repairs and maintenance notes must be forwarded to our office in writing so we can act accordingly. You can submit maintenance using our online form available on this website.
 Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done.

PROPERTY INSPECTIONS The property is inspected by our Maintenance Inspection Manager 3  times a year. You will be notified in writing 7 – 28 days prior.

KEYS – Locked out?
Office hours – you can collect our Management set and drop them back within the hour. Providing that a refundable deposit of $100.00 is paid. If the keys are not returned to our office within the same business day then the locks will have to be replaced at the tenants expense.
After hours – contact a locksmith at your cost.

MOVING OUT Two (2) weeks notice in writing is required if you intend to vacate on the lease expiry date or after that date. The form is available upon request.INSURANCE We advise all tenants to insure their own contents as they are not covered under the owner’s policies

CONNECTIONS
GAS Origin 13 24 61 ELECTRICITY Energex 13 12 53 TELEPHONE Telstra 13 22 00